Clearing your Browser Cache

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When to clear your Browser Cache

When certain buttons or features are running slowly, or are not working at all, it may be time to clear your browser cache and refresh.


  • On the browser toolbar, click the Chrome menu icon.
  • Select the More Tools link.
  • Select the Clear browsing data link.
  • Use the drop-down menu to select the time range you want to clear browsing data.
  • Clear browsing data by selecting checkboxes. Select the Cookies and other site and plug-in data and Cached images and files checkboxes.
  • Click the Clear Browsing Data button.

To learn more about clearing your cache in Chrome, visit Chrome Support.


  • In the Firefox menu bar, click the Firefox option.
  • Select the Preferences link.
  • Click the Privacy tab.
  • Under the History heading, click the clear your recent history link.
  • Select the Cache checkbox. You can select multiple checkboxes for other browser information to clear as well.
  • Click the Clear Now button.

To learn more about clearing your cache in Firefox, visit Mozilla Support.


  • In the Safari menu bar, click the Safari option.
  • Select the Preferences link.
  • In the Preferences window, click the Advanced tab.
  • At the bottom of the window, select the Show Develop menu in menu bar checkbox.
  • Return to the Safari menu bar and click the Develop option.
  • Select the Empty Caches link.

To learn more about clearing your cache in Safari, visit Apple Support.

Internet Explorer

  • In the Internet Explorer menu bar, click the Settings icon.
  • Select the Internet Options link.
  • Under the Browsing history heading, click the Delete button.
  • Check the Temporary Internet files and website files and Cookies and website data checkboxes are selected. Remove the check for the Preserve Favorites website data checkbox.
  • Click the Delete button.

To learn more about clearing your cache in Internet Explorer, visit Microsoft Support.

For the most up to date instructions, refer to Refresh Your Cache.

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