1- Make sure you have Aspera launched prior to opening LINK as you will not be able to utilize the upload/download functions without it running in the background.
2- Make sure you have Aspera 3.9 enabled upon login.
3- You can download Aspera Connect version 3.9 via the link below.
If you already are running version 3.10, please remove it from your OS and install version 3.9.
How do I know what version of Aspera I have?
You can check which version of Aspera you currently have installed by going through the following steps:
1) Open up the application and click on the ‘IBM Aspera Connect’ dropdown menu on
the top left corner
2) Select the option ‘About IBM Aspera Connect’
3) In the pop-up window, you will see a number next to where it says ‘Internal’ and
‘Release’ which indicates the version of Aspera that you are currently running.