Troubleshooting with Globaledit LINK

Janine Joffe -


If you are struggling with logging in or basic functionality in LINK, follow the below steps:

1. Quit the LINK application by going to the menu bar and clicking Globaledit LINK in the menu bar and selecting 'quit' in the dropdown menu

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2. Quit Aspera Connect by going to the menu bar and click 'IBM Aspera Connect' and selecting 'Quit IBM Aspera Connect' from the dropdown menu

Screen_Shot_2020-11-20_at_7.27.02_PM.png

3. Now that both applications are closed, reopen Aspera first, as this sequence is crucial. Launch Aspera and verify that it is opened on your dock. 

Screen_Shot_2020-11-20_at_6.45.45_PM.png

4. Open up Globaledit LINK
and enter in your login credentials

Screen_Shot_2020-11-20_at_6.49.11_PM.png

5. Check the box 'Use Aspera for High Speed Uploads & Downloads' so that you can utilize Aspera and click 'Login'

Screen_Shot_2020-11-20_at_6.49.48_PM.png

6. 
You have successfully entered the platform!

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If you continue to have issues, please reach out to us at support@globaledit.com

 

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