Frequently Asked Questions
- I don't see my Uplink/Gallery in my account. Where is it?
- I received an error message that the Aspera Plug-in was unable to authenticate using Port 22. What does this mean?
- Why is the transfer speed slower at my house than it is at the office? Why is upload slower than download?
- Are there any restrictions on the names I can use for files and folders with Aspera and globaledit?
- Uploading and Downloading without Aspera
- I got this error: "NetConnection.Call.Failed: HTTP: Failed" ?
- Why can't I login?
- How do I change the expiration date of my gallery?
- Why can't I download images?
- I can't find the job folder in the Collection Panel
- Why can’t I view or use the Library Manager page/Approval Gallery/Lightbox?
- If I use the MarkUp Editor, does it reflect the original in the Job Library?
- Thumbnails loading slowly? What can I do to speed things up?
- Why can't I add images to a lightbox someone sent me?
- I don't have my password. Where can I get it?
- Why can't I upload folders?
- How do I upload files to globaledit?
