Clearing Browser Cache and Local Storage

When to clear your Browser Cache

When certain buttons or features are running slowly, or are not working at all, it may be time to clear your browser cache and refresh.

• Black screen
• New workspaces not populating in library despite having access to them
• Delayed or unresponsiveness

Chrome (2 Ways)

Option 1:

• While active on the tab running GE - select the lock icon to the left of the URL:

• select Site Settings
• Select Clear Data
• Refresh the page (if it doesn't automatically)
• Log back in

Option 2:

• At the top right, click More 

• Click More tools  Clear browsing data.

• At the top, choose a time range. To delete everything, select All time.
• Next to "Cookies and other site data" and "Cached images and files," check the boxes.
• Click Clear data.

To learn more about clearing your cache in Chrome, visit Chrome Support.

Firefox

• In the Firefox menu bar, click the Firefox option.
• Select the Preferences link.
• Click the Privacy & Security tab.
• Under the History section, click the clear your recent history link.
• Select the Cache checkbox. You can select multiple checkboxes for other browser information to clear as well.
• At the top, choose a time range. To delete everything, select Everything.
• Click the Clear Now button.

To learn more about clearing your cache in Firefox, visit Mozilla Support.

Safari

• In the Safari menu bar, click the History tab.
• Select the Clear History link.
• At the top, choose a time range. To delete everything, select all history.

To learn more about clearing your cache in Safari, visit Apple Support.

Clearing Local Storage:

In rare instances where clearing cache does not fix the issue, you may need to clear your local storage:

• While active on your browser window running globaledit, head to the topmenu > View > Developer > Developer Tools

• Select Application (you may need to select >> to select Application from dropdown)
• Select Clear Data