globaledit Support
Support Articles
Can't find what you're looking for? Contact us here
Checkout our hot tip of the week!
Getting Started
Resources
- Admin
- Settings
- Library
- Collaboration
- Collections
- Projects
- Approval Gallery
- Search
- Metadata
- Sync
- Troubleshooting
Admin
Settings
Library
See all 12 articlesCollaboration
Collections
Approval Gallery
- Manage Approval Galleries Users
- Invite Talent and Reps users to the Approval Gallery
- Create an Approval Gallery
- Sharing an Approval Gallery
- Approval Status Visibility
- Admin View of Approval Gallery Ratings
Metadata
Release Notes
4.3.0 Release Notes
Bug Fixes:
UGC (Uplink feature)
[Collections] Markup Error Toast occurring as a result of back end permissions issue
[Collections] Insufficient Share Policies error when attempting to share a Group of Collections
[Release Blocker] [Watermark] Preview issue when searching in collection with watermark
[Release Blocker] [Markup] Can't save markup in collection with watermark
[Markup] Deleting shapes leads to delete markup layer
[Markup] Adding text on video leads to black screen
[Markup] Fix figure color and thickness editing if it is not selected
[Markup] Text disappears after editing (leads to unexpected behavior for whole markup functionality)
[Markup] Fix cursor when editing text after resizing
[Markup] Fix markup saga
[Markup] Missing markup tools for FSV video
[Search] WS/Collection search UI issue (edited)
4.2.0 Release Notes
Bug Fixes:
-
[Metadata] Unable to import CSV onto assets within metadata viewer
-
[Markup] line changing position to top left corner
-
[Markup] Comments do not saving in markup
-
[Markup] Update markup return 400
-
[Search] A few date drop-down at the same time
-
[Tags] scrolling while tag field is selected will break the dropdown list
-
[Download] missing download options in the collection search
-
[2up view] split/slider/overlay dropdown options wrong style
4.1.1. Release (hotfix)
Bug Fixes
- Resolved an issue in which assets failed to add from a primary Collection into a second Collection.
- Resolve an issue in which once assets were added to a Collection, new assets were failing to add to the Collection.
4.1.0 Release Notes
Bug Fixes:
- Remove flags
- [Video] Infinite download for video with watermarks
- [ComAPI] Get asset tags return 500 (delete asset-tags flag)
- [RL] Unable to move the folder error popup
- [RL] Asset counter unexpected changes when deleting assets via select all
- [Versions] Assets disappears when user closing FSV during version restoring
- [Routing] Pressing on a WS during the assets moving leads to black screen
- [Markup] Figure position changes itself when resizing to the left side
- [Projects] Add member drawer is not responsible (can't input member, notes and select checkboxes)
6.2023 Release Notes
Features
Asset Cropping: Real-time cropping is now accessible in both 1-up and 2-up views where users can conduct non-destructive crops within the globaledit platform without the need for Photoshop. Available to beta users only with full release planned in July.
Enhancements
Plaintext Search: We have streamlined globaledit search by enabling users to search directly against asset names and all metadata fields from the search bar. Chips can still be utilized in instances such as searching for a specific query or when using long lists of file names.
Plaintext Search: New autocomplete functionality produces search recommendations unique to your company's index and metadata library, removing the need to spell out long queries like SKUs or talent names.
Other Updates & Fixes
Admins are now able to update watermarks on library assets in real-time
Fixes to grid view hotkeys and navigation where users can move selections by keying up, down, left, and right
Improved reliability of downloading packages & metadata stamping
Resolved URL path for “Get Link” requests
Resolved blank screen at Google sign-in
5.2023 Release Notes
Features
Dashboard: Dashboards provide a succinct overview of activity, showing users present, assets stored, and tasks completed - enabling admins to easily assess progress and proof of value at a glance.
Enhancements
Expiration Dates: Admins can now manage asset rights by controlling when and how long users have access to content. Additionally, team roles can be configured to view, set, and modify asset expiration dates.
Asset Statuses: Designated users can apply a clear status to any asset, minimizing communication gaps by visually aligning which assets are to-do, in progress, or ready to use.
Dropbox Integration: We simplified the process of importing assets, as well as added the ability to import from Dropbox. We've also added automatic logging for sync so our support team is better able to help digital techs.